Refund & Cancellation Policy

1. About This Policy

This Refund & Cancellation Policy applies to all services and packages purchased from Axistart LLC, a limited liability company registered in the State of New Mexico, United States (File #3311810), and forms an integral part of our Terms & Conditions.

Governing law: This policy and any refunds are governed by the laws of the State of New Mexico, United States. Any disputes are subject to the exclusive jurisdiction of the courts of New Mexico, United States.

2. Payment Terms

All services and packages are paid in full, upfront, before work begins, unless a separate written agreement states otherwise. Work on any project or retainer starts only after payment is received.

3. Monthly Services — Cancellation

Monthly services (such as social media management, digital advertising management, and HR retainers) are provided for fixed monthly periods.

• You may cancel any monthly service with at least 15 days' written notice before the end of your current billing period.
• Your service continues until the end of the paid period; no partial-period or mid-period refunds are issued for unused time.
• Cancellation requests go to [email protected] and are confirmed by us in writing.

4. One-Time Projects

One-time projects include website development, branding & design work, content production shoots, and similar engagements.

• Because payment is made upfront, a project may be cancelled with 15 days' written notice — in that case, you receive a pro-rated refund minus the value of work already completed and resources reserved for your project.
• No refund is due after final delivery or after your written approval of the deliverables.
• Revision rounds are as stated in your package or agreement; additional revisions are billed separately.

5. Package Store Purchases

• Packages bought through our store may be refunded in full within 14 days of purchase, provided work on the package has not started.
• Once work has started, a pro-rated refund is issued minus the value of completed work.
• Delivered digital deliverables (designs, posts, videos, reports) are non-returnable and non-refundable once delivered.

6. Advertising Spend

Ad budgets are paid directly to advertising platforms (Meta, Google, TikTok, etc.) and are non-refundable through Axistart under any circumstances. Campaign management fees are covered by the sections above.

7. How to Request a Refund

Send your request to [email protected] with your invoice number and the service or package in question. We confirm every request within 3 business days.

Approved refunds are processed within 14 business days to the original payment method.

8. Exceptions

Nothing in this policy limits any non-waivable rights you may have under mandatory consumer-protection laws of the State of New Mexico or other applicable law. We may also, at our sole discretion, offer refunds or credits outside this policy in exceptional situations.